Refund Policy

Booking a treatment online takes a deposit, which holds the time on Joana's calendar. The deposit is part of the price of the treatment, not an extra charge on top of it — the rest is settled at the studio by tap to pay, Zelle, or Venmo. The exact deposit for each treatment is shown on that treatment's page before you book.

Cancel or reschedule at least 24 hours ahead and the deposit is refunded. Inside 24 hours, the deposit is non-refundable.

Same-day cancellations can’t be accommodated.

To cancel or change an appointment, text 714-617-8828.

Treatments are personal services performed in the studio, so a completed appointment isn't refundable. If something about your visit wasn't right, text Joana — she would rather hear it and make it right than have you not come back.

Packages and gift cards are prepaid credit toward future treatments. They aren't refundable for cash, and gift cards can't be replaced if the code is lost — but they are transferable, so someone else can use one. The individual appointments you book against a package follow the same cancellation rule as any other appointment.

For anything about a payment, a deposit, or a refund on your own booking, text (714) 617-8828 or email thebeautybalancebyjo@gmail.com. Include the date of the appointment and we can look it up.